The receptionist vacancy at Sun International in Polokwane offers a permanent opportunity for applicants with hospitality reception experience. The position involves welcoming guests, managing bookings, handling payments and helping visitors throughout their stay.
For someone who enjoys working with people and keeping information organised, this role combines customer service with practical administration. Applicants need a Matric and at least one year of reception experience within a hospitality environment.
Below is a simple guide to the requirements, responsibilities and application preparation tips. See section 6 below to apply.
Table of Contents
1. Receptionist Vacancy: Key Details
| Detail | Information |
| Employer | Sun International |
| Position | Receptionist |
| Location | Polokwane |
| Reference number | SI-1193 |
| Advert date | 29 September 2026 |
| Job type | Permanent |
| Work level | Mid-Level |
| Salary | Market-related |
| EE position | No |
| Closing date | Not stated |
The date 29 September 2026 appears with the vacancy information. It should not be treated as the closing date, because the supplied text does not identify it as an application deadline.
The salary is described as market-related, but no amount is provided. Applicants should confirm the remuneration details during the recruitment process.
2. What the Position Involves
The receptionist helps create a welcoming, professional and efficient experience for guests. This includes supporting arrivals and departures, responding to requests and providing accurate information about facilities and services.
The role also involves administrative and financial work. Guest profiles, reservations and billing records must be complete and accurate.
For example, when a guest arrives with a special request, the receptionist needs to check the booking information, establish what assistance is required and follow the appropriate process. Clear communication helps the guest understand what can be arranged.
This position may suit applicants who can balance a friendly manner with careful record keeping. A positive interaction matters, but so does ensuring that the booking and payment information is correct.
3. Qualifications and Experience Required
The essential qualification is a Matric / Grade 12.
Knowledge of the Opera Property Management System would be advantageous. It is not listed as a compulsory qualification, so applicants should distinguish between the required education and this additional advantage.
The experience requirements include:
- At least one year of hospitality reception experience: Previous reception work must be within a hospitality environment.
- Direct guest or customer interaction: Applicants should be comfortable assisting people and responding professionally to their needs.
- Arrivals and departures: Experience supporting check-in and check-out activities is required.
- Reservations and guest profiles: Applicants need exposure to booking administration and maintaining guest information.
- Billing or cashiering: Relevant experience handling these processes should be included in the application.
- Working within procedures: Applicants must be able to complete tasks accurately while following policies and service standards.
When reviewing your suitability, compare your experience with the full list. General office reception experience alone may not demonstrate the hospitality background specified in the advert.
4. Main Responsibilities
The successful receptionist will support several front-office activities.
Welcoming guests
Provide a professional arrival and departure experience. Guests should receive clear information and appropriate assistance during these interactions.
Managing reception operations
Carry out front-desk activities according to established operating standards. This requires organisation, attention to detail and the ability to manage different requests.
Maintaining guest information
Keep guest profiles accurate and complete. Correct information supports reservations, communication and follow-up work.
Handling bookings
Process reservations carefully and provide confirmations according to booking requirements. Details such as dates and rates need to be checked.
Managing billing and cashiering
Handle bills, payments and other financial transactions accurately. Follow the required financial controls rather than making assumptions about an unfamiliar transaction.
Responding to guest needs
Identify requests, explain available facilities and services, and resolve routine problems within the established procedures. Escalate matters when further assistance is needed.
Supporting safety and security
Keep the reception area at the required presentation, health, safety and security standards. The role also includes identifying and reporting suspicious transactions through the appropriate process.
These responsibilities show why the job requires both customer service ability and administrative accuracy.
5. Skills and Behavioural Competencies
Sun International lists a broad range of technical and behavioural competencies.
Important practical skills include:
- Front-office knowledge: Understand reception operations, reservations and guest arrivals and departures.
- Communication: Speak clearly and write useful messages, notes and responses.
- Attention to detail: Check guest information, booking requirements and financial records.
- Problem-solving: Assess routine queries and work towards a solution within your authority.
- Product and service knowledge: Provide relevant information and recognise opportunities to offer services that suit a guest’s needs.
- Financial awareness: Follow cash-handling controls and remain alert to suspicious activity.
The behavioural competencies include integrity, teamwork, collaboration, transparency and adaptability. Respect for diversity and a focus on customer needs are also important.
For instance, a guest may question a charge during departure. A helpful approach is to listen, check the billing information and explain the next step calmly. If the matter cannot be resolved within the permitted procedures, it should be escalated.
The advert also values continuous improvement and lifelong learning. Applicants should be willing to learn updated systems, processes and service practices.
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6. How to Prepare and Apply
Prepare a CV that makes your hospitality experience easy to assess.
Useful information to include is:
- Your Matric qualification: State your school and completion year.
- Reception employment history: Include dates, employers and relevant duties.
- Guest service experience: Explain how you assisted visitors and handled requests.
- Reservations experience: Mention booking administration and guest profile updates.
- Billing and cashiering: Describe the financial processes you supported.
- Hospitality systems: Name the systems you have used, including Opera if applicable.
Specific examples are more useful than broad claims. If accurate, describing how you processed check-ins, updated reservations and handled guest payments gives a clearer picture of your experience.
To apply:
Visit the vacancy through Sun International’s official careers portal.
Apply for the Sun International Receptionist position
- Review the current listing and confirm that you meet the requirements.
- Complete the application and provide the documents requested.
- Check your contact details and employment information before submitting.
7. Frequently Asked Questions
Where is the receptionist position based?
The advertised location is Polokwane.
Is the position permanent?
Yes. The job type is listed as permanent.
What qualification is required?
A Matric / Grade 12 is required.
How much experience do applicants need?
Applicants need a minimum of one year of reception experience within a hospitality environment, along with the other experience listed.
Is Opera knowledge compulsory?
No. Knowledge of Opera is described as advantageous.
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