If you have matric, enjoy helping people and want to build a career in customer service, the Customer Care Consultant opportunity at Rewardsco could be worth exploring. Based in Sandton, Johannesburg, the role offers a chance to develop practical communication skills while working in a professional call-centre environment.
What makes this opportunity particularly useful for job seekers is that it is not presented as a short-term job alone. Rewardsco describes it as a career launchpad, with training, ongoing development and opportunities for growth. However, applicants should also understand that the position requires 12 months of customer service experience within a call centre or BPO, so it is not a first-job opportunity for someone with no relevant experience.
Here is what prospective applicants should know before applying. Please refer to section 7 below to apply.
Table of Contents
1. Overview of the Customer Care Consultant Position
Employer: Rewardsco
Position: Customer Care Consultant
Location: Sandton, Johannesburg
Minimum qualification: Matric
Experience required: 12 months in customer service within a call centre/BPO
Work environment: Fast-paced, target-driven customer service role
The opportunity offers Gauteng-based job seekers a chance to build their customer service experience in a professional call-centre environment. Based in Sandton, Johannesburg, the position is suited to people who enjoy working with customers, communicating clearly and finding solutions to everyday problems.
The role involves being the first point of contact for customers, helping them with queries, providing information and ensuring they receive a positive service experience. Rewardsco also highlights training, ongoing development and opportunities for growth, making this an opportunity worth considering for applicants who want to develop a longer-term career.
However, applicants should take note that matric is essential, and 12 months of customer service experience within a call centre or BPO is required. This means the opportunity is not advertised as a completely entry-level position, despite its focus on career development.
For someone who meets the requirements and is ready to work in a fast-paced, target-driven environment, this could be a valuable opportunity to strengthen their communication skills, gain further experience and work toward future career growth.
The position is based in Sandton, Johannesburg, and applicants must reside in Gauteng.
2. Why this opportunity could be a valuable career step
The customer service industry can help people develop skills that are useful across many different careers. A person who starts in a customer care role may later explore opportunities in sales, administration, operations, team leadership or other business functions, depending on their performance and qualifications.
Rewardsco says it invests in its employees through training and ongoing development. That makes the opportunity particularly appealing to applicants who are looking for a role where they can learn rather than simply earn a salary.
However, it is important to keep expectations realistic. A career launchpad is not a guarantee of promotion. Growth will depend on factors such as performance, attendance, available opportunities and the employee’s willingness to develop.
For someone who enjoys working with people and is prepared to learn, this can be a meaningful first step toward a longer-term career.
3. The skills Rewardsco is looking for
The job advert highlights several qualities that can make a difference in a customer care environment.
Positive energy and willingness to learn
Customer service can be demanding, especially when dealing with frustrated customers. A positive attitude and willingness to learn can help applicants adapt to the role and respond professionally.
Good listening and communication
A strong Customer Care Consultant needs to understand what the customer is saying before responding. Clear communication also helps prevent misunderstandings and ensures that information is shared accurately.
Discipline and organisation
Call-centre work often involves schedules, procedures and performance expectations. Being organised and managing time well can help employees remain consistent throughout the day.
Teamwork and adaptability
Customers have different personalities and needs. The ability to adapt, remain respectful and work with colleagues is important in a busy customer service environment.
Comfort with targets
The advert describes the role as fast-paced and target-driven. Applicants should therefore be prepared to work toward performance expectations while maintaining good customer service.
4. Requirements and eligibility
Before applying, job seekers should check that they meet the stated requirements.
The advert lists:
- Matric: Essential.
- Experience: 12 months of customer service experience within a call centre or BPO.
- Communication: Excellent telephone etiquette and communication skills.
- Criminal record: A clear criminal record.
- Location: Applicants must reside in Gauteng, as the role is based in Sandton.
What Does BPO Experience Mean?
BPO stands for Business Process Outsourcing. In simple terms, it means a company hires another company to handle certain business services on its behalf.
In the customer service industry, BPO companies commonly provide services such as customer support, call centre services, telesales, technical support and handling customer queries for other businesses.
For example, if you previously worked at a call centre where you answered customer calls, assisted customers with accounts or products, handled complaints, processed queries or provided support on behalf of another company, that experience may be considered BPO or call-centre experience.
For this Rewardsco position, the requirement is 12 months of customer service experience within a call centre/BPO environment. This means applicants should have previous experience dealing directly with customers in a structured customer service or contact-centre environment.
The experience requirement is especially important. While the headline may appeal to people who have just completed matric, the advert does not say that no experience is needed. Applicants without the required customer service experience should not assume that they qualify.
If you have worked in a call centre, customer support, telesales or a similar customer-facing environment, review your experience carefully and explain how it relates to the role.
5. Benefits and working environment
Rewardsco highlights a range of benefits and workplace amenities for this position.
Health and wellness support
The advert lists access to Kaelo Health Medical Insurance, financial wellness support, mental health counselling and an on-site pharmacy with an in-house nurse.
Workplace amenities
Employees can also enjoy access to world-class technology, three in-house restaurants and discounted grocery staples.
These benefits may be valuable to employees who are looking for a workplace that supports both professional development and everyday wellbeing. Applicants should confirm the full terms and eligibility of benefits directly with Rewardsco before accepting an offer.
6. How to prepare for the application
A strong application should do more than list your matric certificate. It should show why you are suited to customer service.
Before applying, consider the following:
- Update your CV: Clearly list your customer service experience and responsibilities.
- Highlight communication skills: Mention experience handling customers, resolving queries or working with the public.
- Prepare for telephone-based work: Think about how you would respond to an upset customer calmly and professionally.
- Check your location: Make sure you can travel to Sandton if required.
- Review the requirements: Confirm that you meet the experience and other eligibility criteria.
- Prepare for an interview: Be ready to explain why you want to work in customer care and how you handle pressure.
A useful interview answer should demonstrate that you understand the role is about helping customers, solving problems and representing the company professionally.
7. How To Apply
If you meet the requirements for the position, apply online through the official application portal below:
Official Application Portal: Apply Here
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Before submitting your application, job seekers should:
- Update your CV: Include your matric qualification and clearly outline your 12 months or more of relevant call-centre or BPO customer service experience.
- Highlight customer service experience: Mention responsibilities such as handling customer queries, resolving complaints, answering calls or assisting customers.
- Check your contact details: Make sure your cellphone number and email address are correct and easy for the recruiter to find.
- Confirm your location: The position is based in Sandton, Johannesburg, and applicants are required to reside in Gauteng.
- Review your CV carefully: Check for spelling mistakes and make sure your employment history and qualifications are presented clearly.
- Use the official application channel: Submit your application through the application link or recruitment platform provided by Rewardsco in the original vacancy.
Important: The job information provided does not include a closing date or application link. Applicants should therefore verify the original Rewardsco vacancy before submitting their personal information and ensure they are applying through a legitimate recruitment channel.
If you are invited to an interview, prepare to discuss your previous customer service experience, how you deal with difficult customers and why you believe you would be a good fit for a target-driven environment.
8. Final thoughts for job seekers
The Rewardsco Customer Care Consultant opportunity offers a practical route into a professional customer service environment for applicants who meet the experience requirements.
It may be a good fit for someone who enjoys working with people, is comfortable with telephone communication and wants to develop skills that can support future career growth. The training and benefits make the role worth considering, but applicants should also be prepared for the demands of a target-driven call-centre environment.
For job seekers in Gauteng, this could be an opportunity to turn existing customer service experience into a more structured career path.
If you meet the requirements, take the time to prepare a clear CV and application that show your communication skills, experience and willingness to grow.
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