The Contact Centre Agent vacancies at FlySafair offer eight permanent positions for people with recent call centre experience. The roles are based at the airline’s head office in Johannesburg, where successful applicants will help customers with bookings, travel disruptions, complaints and other enquiries.
Applications close on 25 September 2026. Candidates must apply through the advertised application process, as email applications will not be accepted.
Table of Contents
1. Contact Centre Agent vacancy details
| Detail | Information |
| Employer | Safair Operations, operating as FlySafair |
| Position | Contact Centre Agent |
| Reference number | C02_0052 |
| Location | Johannesburg head office |
| Department | Sales & Distribution |
| Job type | Permanent |
| Positions available | 8 |
| Salary | Market related |
| Closing date | 25 September 2026 |
The successful applicants will report to the Contact Centre Team Leader. This is a customer-facing role in which agents must respond to a high volume of enquiries while keeping information accurate and treating customers professionally.
“Market related” is how the salary is described in the advert. A specific amount is not provided, so applicants who reach the interview or offer stage can ask for the salary details.
2. What does the job involve?
A Contact Centre Agent is often the first person a customer reaches when they need help. At FlySafair, enquiries may concern bookings, delays, cancellations, lost property or problems using a system. Some questions can be answered directly, while others need investigation, follow-up or escalation to the appropriate team.
The main responsibilities include:
- Helping customers understand their options. Agents provide information about FlySafair’s products, services and processes. They must listen to the customer’s question, explain the relevant steps clearly and offer suitable solutions or alternatives.
- Handling complaints and complex queries. The role involves investigating issues and following the company’s scripts, instructions and guidelines. When an agent cannot resolve a matter at their level, they must send it to the right person or team.
- Processing customer requests. Agents may need to complete forms, orders or applications requested by customers. They must also follow up when necessary to check whether an issue has been resolved.
- Keeping accurate records. Customer comments, enquiries, complaints and the actions taken must be captured according to standard operating procedures. Existing customer information must be updated where required.
- Maintaining professional service. Agents communicate through approved channels, protect customer information and keep their knowledge of FlySafair’s services up to date. They may also offer additional products when an appropriate opportunity arises.
For example, a customer asking about a cancelled flight may need more than a brief answer. The agent may have to confirm the details, explain the applicable process, record the interaction and refer the case onwards if it cannot be settled immediately. Clear communication and accurate records help the next person who handles that enquiry.
3. Who can apply?
Applicants must have Grade 12 or an equivalent qualification. They must also have at least one year of call centre experience gained within the last three years in a medium-sized organisation. Check your CV before applying to make sure the dates and nature of that experience are clear.
The advert lists no criminal or credit record as an essential requirement. Applicants must also be willing to work shifts, weekends, public holidays and flexible hours. Working longer than normal office hours may be required.
FlySafair describes the personal qualities it is looking for as patience, assertiveness, reliability and a focus on customer service. Good timekeeping matters in a contact centre, where colleagues and customers rely on staff being available for their scheduled shifts. The employer also wants someone who can work with a team, adapt when circumstances change and stay focused on their goals.
4. What should applicants consider?
Before applying, think about whether the working hours suit your circumstances. Airline customer enquiries can occur outside standard office hours, and the advert expressly requires availability for shifts, weekends and public holidays. It is better to assess this requirement now than to discover later that the schedule is unsuitable.
This role also calls for calm, careful communication. Customers may contact the centre when a trip has been disrupted or they have struggled to resolve a problem. The agent needs to listen, check the facts and explain the next step without overlooking details or promising an outcome they cannot confirm.
If you are invited to an interview, prepare examples from your call centre experience. You could explain how you handled a difficult query, kept a customer informed, recorded the matter accurately or knew when to escalate it. Use examples from your actual work rather than general statements about being good with people.
5. How to apply
The application must be submitted through FlySafair’s recruitment platform:
Apply For The Contact Centre Agent Vacancies Here
Check the reference number C02_0052 before submitting your application. Complete the required fields and make sure your CV shows your recent call centre experience and the dates you worked.
Do not email your application: the advert states that email applications will not be accepted. The closing date is 25 September 2026.
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FlySafair says preference will be given to members of under-represented designated groups. It also states that applicants who receive no feedback within two weeks after the closing date should consider their application unsuccessful. The company reserves the right not to proceed with the vacancy and to make appointments according to its operational requirements.
6. Frequently asked questions
How many Contact Centre Agent positions are available?
FlySafair has eight permanent positions available at its Johannesburg head office.
What experience do I need?
You need at least one year of call centre experience gained within the last three years in a medium-sized organisation.
Will I need to work weekends or public holidays?
Yes. Applicants must be willing to work shifts, weekends, public holidays and flexible hours. Longer than normal office hours may also be required.
Can I apply by email?
No. The advert states that email applications will not be accepted. Follow the instructions on the advertised application page.
When is the closing date?
Applications close on 25 September 2026. The job reference number is C02_0052.
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