A Frontliner position is available at Spec-Savers Groenkloof in Pretoria. This permanent role suits someone who enjoys helping people, can keep appointments and records organised, and is comfortable assisting customers with eyewear and payments. Applications close on 30 September 2026.
The frontliner is often the first person a patient speaks to when contacting or visiting the practice. That makes the role a mix of reception, customer service, administration and retail support. If you have Matric and previous experience in customer service, reception or administration, the requirements below will help you decide whether to apply. See section 5 below to apply.
Table of Contents
1. Frontliner vacancy overview
| Detail | Information |
| Employer | Spec-Savers South Africa |
| Branch | Spec-Savers Groenkloof |
| Position | Frontliner |
| Number of positions | 1 |
| Location | Groenkloof, Pretoria, Gauteng |
| Job type | Permanent |
| Department | Retail Practices |
| Minimum education | Grade 12 / Matric or equivalent |
| Reference number | KFM260928-1 |
| Closing date | 30 September 2026 |
The vacancy is for one person at the Groenkloof branch. The advert does not state a salary or set working hours. It does say applicants must be available for flexible hours, including weekends if required.
2. What does a Frontliner do?
The Frontliner helps patients move through their visit, from the first greeting to the final payment or follow-up. The work involves several tasks, so being organised is as important as being friendly.
At reception, you would welcome patients, help them check in and respond to questions about the practice’s services and products. You would also manage the appointment diary: booking visits, confirming upcoming appointments, and dealing with cancellations or changes. An accurate schedule helps patients and the practice team know what to expect during the day.
The administrative side includes updating patient records, filing documents and entering information into computer systems. Because this information belongs to patients, it must be handled carefully and confidentially. The role may also involve checking medical aid details and helping to process claims.
There is a retail element too. The frontliner assists patients who are choosing eyewear by discussing frame styles and lens options, provides product information, checks stock and keeps displays tidy. The advert also includes processing cash, card and medical aid payments and answering billing questions.
Finally, the frontliner works with optometrists and other staff to keep the practice running smoothly. That can mean passing on a patient’s question, communicating a booking change, keeping the waiting area organised or making sure supplies are available. The job is varied, and priorities may shift during a busy day.
3. Minimum requirements and useful experience
Applicants need a Grade 12 / Matric or an equivalent qualification. The advert asks for previous experience in a customer service, receptionist or administrative role. Experience in optometry, healthcare or retail is an advantage, as is knowledge of optical products and medical aid procedures.
The position also requires fluency in English and Afrikaans. Applicants should consider whether they can communicate comfortably with patients in both languages, including when handling appointments and questions.
Basic computer ability is important. The advert mentions Word, Excel and appointment scheduling software. If you have used a booking system, managed customer records or handled payments before, give clear examples in your application. You do not need to claim optical experience you do not have; the advert also values a proactive attitude and willingness to learn.
Before applying, consider the practical requirements of the branch location and flexible working hours. Being able to work weekends when required is part of the stated criteria.
4. Skills that matter in this role
A good frontliner needs to balance patient care with accurate office work. The advert highlights communication, organisation, attention to detail, sales ability and teamwork. Think about how your past experience shows these skills:
- Patient and customer service: Describe a time you listened to someone’s question, gave a clear answer and helped them feel welcome.
- Organisation: Explain how you managed bookings, paperwork or several requests at once without losing track of important details.
- Accuracy: Give an example of checking information carefully, especially when working with records or payments.
- Sales support: If you have helped customers compare products, explain how you understood their needs and presented suitable options.
- Teamwork: Show how you shared information with colleagues so that a customer received consistent service.
Specific examples are more useful than simply listing qualities on a CV. A brief account of what happened, what you did and the result can show how you would approach the frontliner role.
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5. How to apply
Applications must be submitted through the official careers platform below:
Apply for the Frontliner Spec-Savers Groenkloof position
- Open the official link provided above. Confirm the position Frontliner: Spec-Savers Groenkloof and reference KFM260928-1.
- Check the requirements against your qualifications, experience, language ability and availability.
- Prepare your application with an up-to-date CV that clearly shows relevant reception, customer service, administration, retail and computer experience.
- Follow the instructions in the official vacancy listing and submit your application by 30 September 2026.
6. Frequently asked questions
Is the Spec-Savers Groenkloof Frontliner job permanent?
Yes. The advert lists this as a permanent position, with one opening at the Groenkloof branch in Pretoria.
What qualification do I need?
You need Grade 12 / Matric or an equivalent qualification.
Do I need experience in an optometry practice?
Previous experience in customer service, reception or administration is required. Experience in optometry, healthcare or retail is an advantage.
Must I speak both English and Afrikaans?
Yes. The advert specifies fluency in English and Afrikaans.
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