10 Serious SASSA SRD Issues Affecting R370 Grant Beneficiaries

10 Serious SASSA SRD Issues Affecting R370 Grant Beneficiaries

The SASSA SRD grant continues to provide important financial support to unemployed and financially vulnerable South Africans. However, beneficiaries and applicants still face payment delays, declined applications, identity-verification problems and uncertainty about the grant’s future.

The grant remains R370 per month, while Statistics South Africa has placed the 2026 food-poverty line at R868 per person per month. A major court case is also examining whether the application and verification system unfairly prevents eligible people from receiving assistance.

This article explains the latest verified issues, what they mean for beneficiaries and the practical steps applicants can take when something goes wrong.

1. Current Position of the SASSA SRD Grant

The Social Relief of Distress grant pays qualifying beneficiaries R370 per month. It is intended to support people who have insufficient financial means and who meet the programme’s other eligibility requirements.

The latest reported extension keeps the grant in place until March 2027, but its value has not increased. Any further extension, permanent replacement or increase would require an official government decision.

SRD payments work differently from older-person, disability and children’s grants. There is no single monthly payment date for every SRD beneficiary. Each approved applicant receives an individual payment date after the relevant checks have been completed.

Beneficiaries can use the official SASSA SRD portal to:

  • Check an application status
  • View payment information
  • Update banking details
  • Complete identity verification when instructed
  • Update a cell phone number
  • Request reconsideration or lodge an appeal

Applicants should not rely on social media posts that claim every beneficiary will receive the R370 grant on the same date.

2. Court Challenge Over Exclusionary Rules

One of the most important developments is the court dispute over how the SASSA SRD grant is administered.

In January 2025, the Gauteng High Court found that several aspects of the grant system unlawfully excluded eligible people. The ruling addressed issues such as:

  • The online-only application system
  • How income is defined
  • The use of external databases
  • The treatment of money entering bank accounts
  • Delayed or missing payments
  • The value of the grant
  • The qualifying-income threshold

The government appealed the judgement. The Supreme Court of Appeal heard arguments on 25 August 2026, and the final outcome could influence how the grant is administered.

Until a further judgement or official announcement is issued, beneficiaries should continue following the existing SASSA application and verification processes.

The Institute for Economic Justice provides background on the court challenge and the barriers applicants reportedly experience.

3. Difficulties With Online-Only Applications

The SASSA SRD grant is primarily administered online. While this is convenient for applicants with reliable internet access, it can create difficulties for people who do not have:

  • A smartphone or computer
  • Sufficient mobile data
  • Reliable network coverage
  • A working cell phone number
  • An email address
  • Experience using online services

Applicants may also struggle when they lose the cell phone or SIM card originally used for their applications. One-time PINs and verification messages are normally sent to the registered number, making accurate contact details essential.

The court challenge questions whether an online-only system is sufficiently accessible for the financially vulnerable population the grant is intended to assist.

People who cannot use the online system independently should seek help from a trusted person or an official SASSA office. They should never give their PIN, password or banking credentials to an unknown “agent”.

4. Bank Deposits Being Treated as Income

SASSA uses financial information to determine whether applicants have sufficient means to support themselves.

A major concern is that automated checks may detect money entering an applicant’s account without understanding where it came from. A deposit might be:

  • A loan that must be repaid
  • Once-off assistance from a relative
  • Child maintenance
  • Money transferred between a person’s own accounts
  • Funds held temporarily for someone else
  • A refund or reversed transaction

These deposits do not necessarily represent regular earnings. Nevertheless, an applicant may receive an “income source identified” outcome after financial verification.

Applicants should keep records explaining unusual deposits, including bank statements, proof of transfers or messages showing why the money was received. These records may be useful when submitting an appeal.

5. Problems Caused by Outdated Databases

SASSA may compare application information against records held by other institutions, including:

  • The Department of Home Affairs
  • The South African Revenue Service
  • The Unemployment Insurance Fund
  • The National Student Financial Aid Scheme
  • Financial institutions
  • Other government databases

These checks are intended to prevent fraud and ensure that grants reach qualifying applicants. However, databases may contain outdated or incomplete information.

For example, an old employment record may remain visible even though the applicant is no longer working. A previous UIF or NSFAS record may also fail to reflect the person’s present financial position.

When an application is declined because of information held by another institution, applicants may need to correct the original record and appeal the SRD decision.

6. Approved Applications Without Payments

An approved application does not always mean that payment will arrive immediately.

According to the Institute for Economic Justice, approximately 10% to 15% of approved beneficiaries may experience non-payment in a particular month. The earlier High Court judgement found that widespread failures to pay successful applicants timeously—or at all—were unlawful.

Common reasons for an approved application without a payment date may include:

  • Banking details are still being verified.
  • The bank account is not registered in the applicant’s name.
  • Personal details do not match bank or Home Affairs records.
  • The payment is still being processed.
  • A fraud or identity check is outstanding.
  • A previous payment attempt failed.

Beneficiaries should avoid repeatedly changing banking information unless the existing details are incorrect. Every change may require a new verification process.

Approved beneficiaries can use SASSA’s banking details service when a legitimate update is necessary.

7. Identity and Biometric Verification

Some applicants may receive a “referred” status or be instructed to complete electronic identity verification.

This process is intended to confirm that:

  • The applicant is a real person.
  • The identity number belongs to the applicant.
  • The application was not submitted fraudulently.
  • The personal details correspond with official records.

Applicants should complete electronic Know Your Customer verification only through the official SASSA e-KYC service.

Names and surnames should match the information shown on the applicant’s South African identity document. Applicants can use SASSA’s name and surname update page if the SRD information was entered incorrectly.

A person who no longer has access to the number used during the application may use the official mobile-number update service.

8. R370 Compared With the Food-Poverty Line

Statistics South Africa’s 2026 food-poverty line is R868 per person per month. This represents the estimated minimum amount required for food providing basic daily energy needs.

The SASSA SRD grant remains R370.

MeasureMonthly amount
SASSA SRD grantR370
2026 food-poverty lineR868
DifferenceR498

The R370 grant is therefore approximately 43% of the food-poverty line. It falls R498 short of the minimum monthly food measure.

This does not mean the grant has no value. For many households, R370 can contribute towards food, electricity or transport. However, the comparison shows that the grant cannot independently cover one person’s minimum monthly food needs. The official poverty-line figures are published by Statistics South Africa.

9. The Disputed Income Threshold

Another controversial issue is the qualifying-income threshold reportedly used for the grant.

The threshold has remained at approximately R624 per month, while the 2026 food-poverty line has risen to R868. This can create a difficult situation in which someone receives more than R624 and is excluded, even though their monthly resources remain below the official food-poverty line.

Civil-society organisations argue that:

  • The threshold should be reviewed regularly.
  • Inflation and living costs should be considered.
  • Once-off deposits should not automatically be treated as income.
  • Applicants should have a fair opportunity to explain their circumstances.

The government has argued that the programme must operate within available public resources. The pending court outcome may provide further direction on how eligibility and affordability should be balanced.

10. Uncertainty About the Grant’s Future

The SRD grant was introduced as a temporary response but has been extended repeatedly.

Its continuation shows that severe unemployment and financial hardship have not disappeared. However, repeated short-term extensions make long-term planning difficult for beneficiaries.

Important unresolved questions include:

  • Will the grant continue after March 2027?
  • Will its value increase?
  • Will it become a permanent form of income support?
  • Will the qualifying threshold be adjusted?
  • Will more eligible applicants be included?
  • How will the government fund a larger or permanent programme?

Beneficiaries should treat social media claims about a “confirmed permanent grant” or a large increase cautiously. An announcement should be considered confirmed only when it is issued through SASSA, the Department of Social Development, National Treasury or another official government platform.

11. What to Do When a Payment Is Delayed

A delayed payment does not automatically mean that the grant has been cancelled.

Beneficiaries should take the following steps:

  1. Visit the official SRD website.
  2. Check the status for the relevant month.
  3. Confirm whether that month is approved or still pending.
  4. Check whether a payment date appears.
  5. Make sure the registered banking account belongs to the beneficiary.
  6. Confirm that the identity number, name and surname are correct.
  7. Check SMS messages for an identity-verification request.
  8. Update incorrect information only through the official portal.
  9. Keep screenshots and confirmation messages.
  10. Contact SASSA if the portal does not explain the delay.

Applicants should check each month separately. Approval in one month does not necessarily mean that every later month has already been approved.

12. How to Appeal a Declined Application

A beneficiary who believes an application was declined incorrectly has the right to appeal.

To begin:

  1. Open the official SRD appeal service.
  2. Enter the applicant’s South African identity number.
  3. Enter the cellphone number used for the application.
  4. Request and enter the one-time PIN.
  5. Select the relevant declined month.
  6. Review the rejection reason.
  7. Provide the requested information and submit the appeal.
  8. Save proof of submission.
  9. Return to the portal to check the appeal outcome.

An appeal may need to be submitted separately for each declined month. Applicants should not assume that one appeal automatically covers every decision.

The Department of Social Development’s appeal contact details listed on the official service include:

Applicants should use the appeal process only when they believe the decision is incorrect. They must provide truthful information and should keep any records supporting their explanation.

13. Protecting Yourself From SRD Scams

Demand for social assistance creates opportunities for scammers. Beneficiaries should protect their personal information carefully.

Never give another person:

  • A bank PIN
  • A card PIN
  • An online-banking password
  • A one-time PIN received by SMS
  • Full login details
  • Money to “speed up” an application
  • Money to guarantee approval

SASSA does not require applicants to pay a fee to apply for the SRD grant, check their status or submit an appeal.

Beneficiaries should type srd.sassa.gov.za directly into their browser or follow links published by official government accounts. They should avoid unofficial mobile applications that request unnecessary personal or banking information.

14. Frequently Asked Questions

Is the SRD grant still R370?

Yes. No verified increase has been officially announced yet.


Does every beneficiary receive payment on the same day?

No. SRD beneficiaries receive individual payment dates after their monthly applications and payment details have been processed.


Why is my application approved but not paid?

Bank verification, incorrect personal information, a failed payment attempt or an outstanding identity check may be delaying payment.


Can money from a relative affect my application?

A deposit may be detected during financial verification. If the money was once-off assistance rather than regular income, keep evidence and use the appeal process if the application is declined.


Can I use another person’s bank account?

Beneficiaries should provide an account registered in their own names. Using someone else’s account may cause verification or payment problems.


What is the latest news about the SRD grant?

The latest major development is the legal dispute over the rules used to administer the SASSA SRD grant. On 25 August 2026, the Supreme Court of Appeal heard the government’s appeal against a High Court judgement that found parts of the application and verification system unlawfully excluded eligible people. The case involves online-only applications, income verification, bank deposits, payment delays and the qualifying-income threshold. Judgement is still awaited.


Are we still getting SRD in 2026?

Yes. The SASSA SRD grant is still being paid in 2026 and has been extended until 31 March 2027. Eligible applicants must continue to satisfy the monthly requirements because approval is assessed regularly.

Beneficiaries should check their individual statuses and payment dates through the official SASSA SRD portal. The extension does not guarantee that every application will be approved or that the programme will automatically continue after March 2027.

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