Protea Hotel Durban Umhlanga is looking for a Front Desk Clerk to assist guests and support daily reception operations. This opportunity suits someone who enjoys working with people, communicates professionally and pays attention to detail.
The successful candidate will help guests check in and out, handle payments and respond to enquiries. They will also work with other hotel departments to ensure rooms are ready and guests receive helpful service throughout their stay. See section 4 below to apply.
Table of Contents
1. Job Details
- Position: Clerk – Front Desk
- Hotel: Protea Hotel Durban Umhlanga
- Location: Umhlanga, Durban
- Preferred education: High school diploma/matric or equivalent
- Preferred experience: One year of related work experience
2. Main Responsibilities
The Front Desk Clerk’s duties will include:
- Confirming reservations, allocating rooms and issuing room keys.
- Processing guest payments and resolving billing queries during check-out.
- Answering telephone calls and recording guest messages and requests.
- Coordinating with housekeeping to check room availability.
- Providing directions, parking information and details about local attractions.
- Preparing daily arrival, departure and cashier reports.
- Counting and balancing cash at the beginning and end of each shift.
- Following hotel safety procedures and protecting confidential information.
3. Skills and Work Expectations
Applicants should be able to communicate clearly, provide friendly service and work well with colleagues. A professional appearance, accurate handling of payments and a willingness to assist guests with different needs are also important.
The role involves standing, sitting or walking for extended periods and handling objects weighing up to approximately 4.5 kg.
About the Employer
Protea Hotels forms part of Marriott International and operates across several African countries. Marriott is an equal opportunity employer that welcomes applicants from different backgrounds and is committed to non-discrimination.
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4. How To Apply
Applications must be submitted online through the official careers portal:
Apply for the Front Desk Clerk Vacancy
Follow these steps:
- Select the link above to view the vacancy on the official careers portal.
- Review the vacancy details and check that you meet the requirements.
- Prepare your updated CV and any supporting documents requested.
- Click “Apply Now” and follow the instructions to complete your application.
Prepare an updated CV highlighting your education, relevant experience and customer service skills. Check the official Marriott careers portal for the vacancy and follow the application instructions.
A closing date for the vacancy is not stated. Please apply as soon as possible.
5. Frequently Asked Questions
Where is the Front Desk Clerk position based?
The position is based at the Protea Hotel Durban Umhlanga in Umhlanga, Durban.
What qualifications are preferred?
Applicants should preferably have a high school diploma/matric or equivalent qualification.
Is previous work experience required?
The vacancy lists one year of related work experience as a preferred qualification.
What are the main duties of the Front Desk Clerk?
Duties include checking guests in and out, processing payments, answering enquiries, coordinating with Housekeeping and preparing daily reports.
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